How Can We Help?

It is our priority to make your YesStyle experience as smooth and enjoyable as possible. Please refer to the topics below and in the left-hand column for answers to frequently asked questions. Most questions can be quickly answered through the information provided in our customer service section. If you have further inquiries, feel free to contact us.

News & Announcements

Choose One December 2011 January 2012 February 2012

• 2012-01-20Happy Lunar New Year!

  Please note that delivery services within Hong Kong SAR will be suspended during the Lunar Year Holiday (January 22-25). Shoppers may still place orders during the holiday, which will be processed when normal delivery service resumes on January 26. Sorry for any inconvenience and thank you for your attention.
  

• 2011-12-21Temporary Change of Customer Service Operation Hours (Jan 2, 2012, Jan 23, 2012 - Jan 25, 2012)

  Jan 2, 2012 New Year

  Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time)

  Jan 23, 2012 Lunar New Year

  Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 08:00 – 22:30 (HK Time)

  Jan 24, 2012 Lunar New Year
  Jan 25, 2012 Lunar New Year

  Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time)

• 2011-11-22Temporary Change of Customer Service Operation Hours (Dec 22, 2011, Dec 26, 2011 and Dec 27, 2011)

  Dec 22, 2011 Winter Solstice

  Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 18:30 – 22:30 (HK Time)

  Dec 26, 2011 Christmas Holiday
  Dec 27, 2011 Christmas Holiday

  Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

• 2011-11-222011 Christmas Shipping Deadline

  To ensure delivery before Christmas, please place your orders on or before December 16, 2011.

  notes:

  • The provided order deadline is for reference only. We cannot guarantee that a shipment will arrive before Christmas if customs or postal delays occur.
  • The order deadline only applies to In-Stock items. Products that are not currently in stock may need to be ordered earlier to ensure delivery by Christmas.

• 2011-11-07YesStyle launches revamped checkout process

  Regular YesStyle customers may notice that we now feature a revamped checkout process. Our improved checkout interface has been redesigned with our customer in mind, and should make shopping more efficient and convenient.
  
  Please feel free to contact us if you have any feedback on the changes.

• 2011-09-27Temporary Suspension of Operation of Customer Service Department (Hong Kong Office) ~ Service is now resumed

  Due to the adverse weather brought by the Typhoon, NESAT, the operation of our Customer Service Department (Hong Kong Office) is temporarily suspended until further notice.

• 2011-09-26Change in Operation Hour for Customer Service Department (Oct 5, 2011)

  Oct 5, 2011 Chung Yeung Festival

  Operation hour for our Customer Service Department (Hong Kong Office) will be temporarily suspended from 16:30 – 22:30 (HK Time)

• 2011-09-26Notice of shipment delays to the Mainland

  As advised by China Post, during the Mainland’s National Day holidays from 1 to 7 October, mail delivery services (including Speedpost) to the Mainland are subject to delay. Please accept our apologies for the inconvenience.

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