All refunds are given in the form of YesStyle Credit. For details regarding YesStyle Credit, please refer to "Credit and Coupon" section of our help page.

YesStyle is dedicated to providing our customers with the very best service. Please refer to the below table to determine which return options are available for the item you wish to return. After deciding upon your options, contact our Customer Service Department within the time period specified to request a Return Merchandise Authorization (RMA). After receiving an RMA, you may proceed to return your items for replacement or repair.

Defective Item Exchange Size Exchange Unwanted or Unopened Item Return Defective Item Repair Fashion products: Women, Men, Bags, Shoes Available within 14 days Available within 14 days Available within 14 days Not available Fashion products: Swimwear and Innerwear Available within 14 days Not available Not available Not available Jewelry products (except Silver 925 and silverware products) Not available Not available Not available Available within 180 days Jewelry products (only Silver 925 and silverware products) Not available Not available Not available Not available Accessories products Available within 14 days Not available Not available Not available Beauty products Available within 14 days Not available Available within 14 days Not available

Please refer to the Terms and Conditions for further details.To ensure speedy service, please have the following information ready when you call or email our Customer Service Department:

1. Your order number
2. Product name and YesStyle catalogue number of the item you wish to return
3. Reason for requesting a RMA (Defective Item Exchange, Size Exchange, Unwanted or Unopened Item Return, Defective Item Repair)
4. In cases of size exchange, the YesStyle catalogue number and size for the item you wish to receive in exchange.

Our return addresses:

YesStyle.com Ltd.,
9/F., Watson Centre
16-22 Kung Yip Street
Kwai Chung, N.T.
Hong Kong.

Terms & Conditions

General for all products

1. All returns must be sent back to our YesStyle's Hong Kong office with prior authorization, i.e. a Return Merchandise Authorization (RMA) number. Unauthorized returns may be refused or disregarded.
2. Returned items must be in their original packaging. Incomplete returns may be refused or disregarded.
3. YesStyle may or may not reship the replacement or repaired items by courier. YesStyle reserves the right to decide upon reshipping methods.
4. YesStyle is not responsible for items lost during return shipping. We recommend that you send your return via Registered Air Mail to ensure that it reaches us.
5. YesStyle reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, YesStyle’s decision will be final.

Defective Item Exchange

1. YesStyle will be responsible for return shipping costs if the defective claim is confirmed to be valid, and if the defective items are returned via Regular Air Mail or Registered Air Mail. Return shipping costs will be refunded in YesStyle Store Credit within seven (7) days of receipt of your return. No compensation for shipping costs will be provided when using other shipping methods, including Courier Services or Express Mail.
2. In cases of defective return, YesStyle will provide a replacement item instead of a refund. If the defective item is a Jewelry product (except Silver 925 and silverware products), it may be considered for repair service.

Size Exchange

1. Items returned for size exchange must be in mint, unused condition. YesStyle reserves the right to reject return or exchange requests if the returned items are in unacceptable condition.
2. Customers are required to bear return shipping fees in cases of size exchange. YesStyle will be responsible for shipping fee of replacement. YesStyle will not be responsible if return shipments are lost during return transit.

Unwanted or Unopened Item Return

1. Unwanted or unopened items returned to YesStyle must be in their original packaging. Incomplete returns may be refused or disregarded. Customers are required to bear return shipping fees in cases of unwanted or unopened returns. YesStyle will not be responsible if return shipments are lost during return transit.
2. Refunds for unwanted or unopened items will be made in YesStyle Credit only and will be processed when returned products are received and confirmed to be in mint condition by YesStyle.
3. If you return some/all of the items in your original shipment and the total order amount falls below the minimum purchase requirement for Free Shipping, we will deduct the shipping cost for the remaining items since the order is no longer eligible for free shipping.

Defective Item Repair

1. Only Jewelry products, excepting Silver 925 and silverware products, may be returned for repair.
2. Return requests must be filed/requested to our Customer Service Department within 180 days (for all Jewelry products, except Silver 925 and silverware products) of shipment receipt in order to qualify for return. Requests that exceed these specified periods may be refused or disregarded.
3. Suspected defective products will be examined by professional jewelers. Common reasons classified as "defective" are physical damage, unclean or dirty jewelry, and obvious separation of jewelry parts. Damage and defects unrelated to product quality will not be eligible for return.
4. If returned items require repair work after being examined by professional jewelers, a 4-5 week repair period will be required.